1. Introduction

Say Creations (“we”, “us”, “our”) respects your privacy and is committed to protecting personal data you share when using our website, services, or contacting us. This Privacy Policy describes what information we collect, how we use it, and your rights with respect to that data.

2. Information We Collect

• Personal Data: Name, email address, phone number, address, company name (if applicable)
• Order Information: Order details, products ordered, sizes, logos/design files
• Technical Data: IP address, browser type, device details, pages visited, cookies & usage data
• Communications Data: Emails, messages, support requests

3. How We Use Your Information

We use data for:

• Processing orders, delivering products, handling returns/refunds
• Communicating with you (order updates, replies, promotional offers)
• Improving our website, services, analytics
• Marketing (only with your consent)
• Fraud prevention, security, and legal compliance

4. Data Sharing & Disclosure

We may share information with:

• Payment gateways, logistics/courier partners to fulfill orders
• Service providers (hosting, analytics, email service providers)
• Legal authorities when required by law

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data as needed for business operations, legal obligations, and as long as required to fulfill your orders, resolve disputes, and comply with applicable laws.

6. Your Rights

You have rights to:

• Access, update, or correct your personal data
• Request deletion or restriction of processing
• Withdraw consent (for marketing)
• Lodge a complaint with relevant authority

7. Security

We implement appropriate security measures (encryption, access controls, secure servers) to protect your data. However, no method of transmission over the internet is 100% secure.

8. Cookies & Tracking

We use cookies and similar technologies to track usage, remember preferences, and improve user experience. (See our Cookie Policy below.)

9. Children’s Privacy

Our services are not directed to persons under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will be revised, and the updated version will apply to future use.